How artificial intelligence is making the customer experience better

What do artificial intelligence and customer experience share in common? It’s that both are bound to be consistently improved upon. Many businesses expect that their future success will be tied to innovations in artificial intelligence and customer experience – and that means a better working relationship between machines and humans.

We’re already starting to see it in AI-augmented customer support. Check out the infographic below to learn how artificial intelligence can be used for both customers and agents, and how some of our own customers are already reaping the benefits.