Fall into fresh integrations this September

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

Tangle (Support)

Tangle makes it easy to keep track of all your customer emails. No matter where they are or what system sent them — Tangle stores them all. No more guessing how an email looks like, where to find it, and how to resend it if a customer asks for it. Connect Tangle with Zendesk and easily view the Tangle app in the ticket sidebar along with the email history with the ticket requester. View, resend, or forward an email directly from the app while working on a ticket.

Google Admin Pro by SaaS Aid (Support)

Google Admin Pro by Saas Aid helps you solve your everyday IT support requests quickly and efficiently by managing Google Workspace user accounts directly from the Zendesk ticket interface. Reset account passwords, reset 2 step verification, log out users from web sessions, wipe all Oauth tokens, suspend and unsuspend accounts, and more.

Bagel Ai (Support)

Bagel Ai is a product intelligence platform that helps companies accelerate revenue. Product teams can continuously quantify and validate their roadmap to maximize its impact and seamlessly empower their stakeholders to win more deals. With Bagel’s Zendesk application, Support Reps can easily escalate tickets as Product requests and track progress automatically, closing the feedback loop between Support and Product teams. Bagel AI ensures that product requests are treated fairly, quickly, and efficiently without depending on manual processes.

Ticket Parser Autofill (Support)

Ticket Parser Autofill automatically extracts data from ticket comments and auto fills fields. Automatically identify and extract key information such as order numbers, customer names, product details, and more from ticket comments. Save time and minimize errors by automatically filling extracted data into the relevant ticket fields without manual intervention. Easily set up and modify parsing rules tailored to your specific needs without needing complex regular expressions.

Additional apps added in September:

• Okta Admin Pro by SaaS Aid (Support) helps you solve your IT support Okta account requests from within Zendesk. Easy perform actions like resetting passwords, unlocking accounts, resetting MFA enrollments, clearing user sessions, suspending accounts, viewing/adding/removing users to Okta groups and more.
• Advanced Security by Adelante (Support) helps secure your Zendesk from Admin mistakes and misconfigurations. Advanced Security by Adelante gives you real-time updates on new integrations, permission issues, and changes in security settings. When one of your Zendesk admins takes an action that affects your company’s security, you will be notified. You can choose to revoke the change, ask for a business case, or get more information. If you’ve revoked the change, your Zendesk will return to how it was before. If you’ve asked for a business justification, the installing user will be notified
• Advanced Search Plus (Support) lets you search for tickets, users, and organizations with advanced filters and sorting. Narrow down your search with complex “is” and “is not” filters. Filter by any system or custom field. Navigate your search results with ease and easily export search results to CSV.
• Onoff Business (Support) is an innovative professional mobile communication for companies of all sizes. Automatically create support tickets for calls, voicemails, and SMS messages within your Zendesk Support account. Quickly access customer information from Zendesk Support directly on your Onoff Business contact page, making communication management seamless and efficient.
• SyncHub (Support) connects your Zendesk account to Power BI, Tableau, Excel, G-Sheets or your favorite reporting tool, allowing you to build custom reports or integrate with your existing BI dashboards. SyncHub works by querying the Zendesk API for changes to your data, then incrementally storing those changes in a reporting database.
• vennie (Support) is the ideal solution for German eCommerce businesses aiming to streamline customer support through automation. vennie uses AI-driven decisions and industry best practices to manage not just ticket responses, but the entire support process. With exceptional German language support, GDPR compliance, and powerful features like updating customer or order data directly through the shop’s CMS, vennie pushes the boundaries of automation.
• Merge Ticket by New Aim (Support) enhances your workflow efficiency by automatically merging related tickets based on predefined rules. This app automatically merges tickets from the same brand and requester with the same subject, reducing the workload and minimizing human errors.
• ClickSend SMS (Support) allows you to send and receive text messages seamlessly within Zendesk, enhancing your customer support capabilities globally. Create customisable SMS templates to streamline workflows, send texts to thousands of customers, schedule messages to send on certain times and dates, and more.
• Relay.app (Support) helps you integrate Zendesk with your other apps, from Jira to Google Workspace to Notion, and more. Coordinate across apps and keep data up-to-date where you need it, when you need it, automatically. Build your first Relay.app workflow in minutes.
• AI Summary Assistant (Support) uses AI technology to summarize tickets and store the summary as a comment or in a custom field to reference later. This app will help agents and managers quickly and easily get a summary of a ticket to assist in ticket reviews, manager chats with agents, and troubleshooting escalations.
• Postal Code Address Register (Support) converts the entered postal code to an address in Zendesk. Note: This application is specific to Japan and only supports Postal Codes in Japan).
• Download Call Recordings (Support) is a powerful and intuitive Zendesk sidebar app designed to streamline the management of call recordings. This app provides customer service agents with quick and easy access to all call recordings associated with a ticket, enabling them to play and download recordings directly within the Zendesk interface.
• Sondar CSAT Surveys (Support) is the easiest way to add CSAT, NPS and CES surveys to Zendesk email triggers. Surveys are embedded in the emails you’re already sending, not separate ones. They seamlessly integrate with Zendesk’s event-triggered or time-based workflows for effortless automation.
• Tasks and Subticket’s by Saasly (Support) lets you create, rearrange, and complete tasks on the go. For task lists that you frequently use, you can save them for easy reuse and apply them to any ticket whenever necessary.
• Redact Ticket Attachments (Support) is designed to help businesses effectively manage their Zendesk storage by automatically redacting attachments in tickets based on a specified date range. As your Zendesk instance grows, the accumulation of large attachments can quickly consume valuable storage space, resulting in increased costs and slower system performance. This app offers a simple yet powerful solution to free up storage while ensuring data security.
• Lumin (Sell) helps you upload documents and send to signers without opening Lumin and other apps. Beside, the app shows the latest updated contracts status and keep documents organized. Create, send, sign and manage contracts directly in Zendesk Sell, without switching between different applications.
• AI Reply Writer (Support ) uses AI technology to reply to tickets in Zendesk. This app will help agents craft message replies to tickets using context from the ticket comments and allow agents to provide the best in class support your customers expect.
• AI Tagger (Support) automatically tags your Zendesk tickets using AI. Save time by avoiding manual tagging, improve routing with automations, and gain deeper insights into customer issues. Simply define the tag list and application rules and the app will run in the background, instantly applying relevant tags to all incoming tickets.

  New themes added in September:

• Health & Wellness is packed with powerful tools to create a seamless and beautiful self-service portal. Easily apply your branding, customize components, and more, with both beginner-friendly and advanced options. Highlight essential content on your homepage with up to eight customizable blocks, no coding required. Automatically highlight key information, provide seamless navigation, and ensure your articles are visually appealing.
• Bixo 128 is a theme that stands out for its professional and visually appealing design, packed with features. The theme also includes a highly customizable homepage, with an easy-to-use option to toggle various homepage sections, giving you full control over the layout., all easily brandable without the need for coding, enabling the rapid launch of an engaging help center.
• Tixo 128 transforms your customer support with a stylish Zendesk theme that combines eye-catching design with powerful features. Enjoy customizable blocks and actionable prompts that make branding effortless, allowing you to set up a stunning help center without any coding skills, all while enhancing the customer experience.