Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015
Customer service is the cornerstone of a great customer experience; however, delivering good service is difficult. A 2015 Forrester Research, Inc. report encourages companies to look for vendor solutions that enable the business capabilities necessary to deliver differentiated experiences.
In The Forrester Wave™, you’ll learn:
Why providing good customer service is a win-win for customers and companies
Why customer service technology investments was one of the top five most focused investments companies made in 2015
Common challenges faced by customer service leaders as they seek to balance customer needs and operating costs
Why cloud-based SaaS solutions are targeted for midsized teams
Key evaluation areas for choosing the right solution for your needs
The full report is no longer available for complimentary download. See below for more great insights from Forrester:
Forrester’s Predictions 2016: The eCommerce Gap Widens
Forrester’s Top 10 Customer Service Trends for 2016
Forrester Names Zendesk a ‘Strong Performer’ in Customer Service Solutions for Midsize Teams
