Dynamic Content is an awesome feature of Zendesk that allows you to create your own translations and reference them in Macros and Triggers.
However, it’s less known that Dynamic Content supports HTML code. In the latest tip of the week, I’m going to show you how to create a Dynamic Content item to dynamically change your Help Center’s design based on the customer’s language.
ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.
Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.
Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.
We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.
