What is a tire kicker? 8 types and tips to identify and convert them

Q: What’s worse than a prospect who says no to a sale?

A: A prospect who wastes your time.

This type of consumer is known as a tire kicker, and unfortunately, you’ll encounter a few during your journey as a salesperson. Many of these prospects have good intentions and may not realize they’re dragging their feet on a sale that will never come—but some do.

Understanding how to identify and manage tire kickers can help you know when to step away from a sale while setting them up for future conversion. Follow along to learn what defines a tire kicker, their behaviors, and how to position your team for success so they don’t hurt your bottom line.

What is a tire kicker?

In sales, a tire kicker is a prospect who appears interested in buying a product or service but never actually commits. They often prolong the sales process by asking questions and raising objections until the sale sputters out.

Every salesperson encounters their fair share of rejection, but most prospects say no and move on. A tire kicker is a “no” with a headache attached, and you need to understand how to handle them before they can waste your time.

Tire kickers are not only frustrating for sales reps—they are also detrimental to your sales team. A single tire kicker can:

• Waste time at every stage of the sales funnel

• Take attention away from more promising prospects

• Throw off sales KPIs

• Waste company money and resources

• Falsely reaffirm sales techniques

Luckily, there are a few ways to spot tire kickers and tell them apart from true prospects.

What’s the difference between tire kickers and potential customers?

When it comes to potential customers vs. tire kickers, here’s what to look for.

Most salespeople enter an initial sales meeting assuming they are speaking with a genuine prospect. Some prospects may take longer to evaluate your product before making a decision, and nurturing them builds trust that can result in a meaningful relationship and customer loyalty.

More likely than not, they are a true prospect rather than a tire kicker, especially if your product or service is a heavy investment or has the potential to make a big impact on their business.

But if red flags start popping up, take note—they might be trending into tire-kicking territory, and recognizing it sooner rather than later can save you time and energy.

Types of tire kickers and how to identify them

Tire kickers often exhibit the same behaviors. So if a prospect shows more than a few red flags, you might want to pivot your sales strategy before you lose time you’ll never get back. Here are the different types of tire kickers and how to differentiate them from serious prospects.

The uninformed buyer

Genuine prospects spend about half their time in the sales funnel independently researching potential products. They study the products online, read customer reviews, speak with past or current customers, compare prices, and more. They actually spend less than a quarter of their time meeting with a potential vendor.

Simply put—they should already know their stuff long before your initial greeting.

The frugal shopper

You should expect some haggling in a sales discussion, but if you have a prospect who can’t stop talking about price points, it’s likely they can’t afford your product or service. It’s also possible that they don’t have the authority to make the purchase. Even if they do end up buying your product, they’ll probably bounce to a competitor if they find a cheaper alternative.

The shop-talker

While questions about your product and company are the focus, chit-chatting about family and hobbies is normal during sales calls. However, if you’re with a prospect who just wants to talk about their life instead of getting down to brass tacks, you’re likely dealing with a tire kicker.

The leisurely shopper

Promising prospects have an idea of when they want or need to buy. They might be trying to meet a deadline or fix a time-sensitive issue, and they don’t want to waste their time with months of negotiation. The leisurely shopper tire kicker doesn’t have a timeline because they’re not ready to make a purchase. They may not even be in the market for a solution and may just be shopping around ahead of time.

The backup planner

This tire kicker is already locked into a long-term commitment with another vendor and has no real plans to switch to another solution any time soon. They’re meeting with you—and probably many others—to scope out potential options in the distant future or if something changes with their current plan.

The backup planner has some potential for conversion, though it may be a while. Be mindful of how much time you invest with them but keep in contact and nurture the relationship.

The overly assertive shopper

While certain types of tire kickers can potentially turn into promising leads, others you may want to avoid. The overly assertive shopper can be pushy, manipulative, and—in the worst cases—aggressive.

The researcher

If a company isn’t getting the price they want for a product or service, they might send someone to you to compile information and get a quote to use as leverage. Instead of assigning a buyer or decision-maker, they’ll task a lower-level employee to do the leg work. This person is known as the researcher.

The researcher may reach out to you, posing as a potential customer—though they have no authority to make a purchase. They’re following a process and collecting information to report to their decision-making team.

The spy

Less flashy than James Bond but just as smooth, this type of tire kicker is often sent by a competitor to infiltrate your company and gather valuable information about your product or service.

The spy pretends to be a legitimate prospect and possesses curiosity beyond that of the average lead. They also may demonstrate a deep understanding and knowledge of your product or service and the industry.

What to do with a tire kicker

So, you’ve identified a tire kicker in your sales pipeline. Now what?

You have three choices:

1. Disengage with them.
2. Follow up with them in the future.
3. Stick with them.

The first two options are the most beneficial for saving time and resources for you and your team. But if you want to try converting tire kickers, you’ll need solid strategies, a bit of sales motivation, and a lot of patience.

Spot tire kickers right away with the help of a CRM

The most effective way to protect your valuable time is to identify tire kickers as soon as possible. The best way to do that is with a powerful sales CRM like Zendesk Sell.

With Zendesk Sell, you can customize lead capture forms that ask a few qualifying questions, which can weed out tire kickers before they can even reach your sales pipeline. From there, you can track prospect actions—like click rates and engagements—to further gauge interest.

You can also send automated communications via email or power dialer at any time, lessening your team’s workload by relieving the pressure of managing individual follow-ups.

Request a demo of Zendesk Sell today and kick your tire kickers to the curb before they can bottleneck your business.