Sell app for Support

Hi Robert and thanks for your great feedback. This is Greg here with Zendesk's team. I wanted to let you and others reading this know, that the suggestion you provided in your review has been taken into account and now the Support app in Sell shows all of the tickets from Support, despite of their status. So not only the open ones, but also past ones, that are already solved or closed. Again, thanks for your suggestion on improving our product, it helps a great deal!

The problem with this integration is that the Sales team (Sell) can only see the ticket while it is Open status. The support team (Zendesk Support) wants to close tickets as quickly as possible to improve their stats. With this integration it forces the Sell team to go back into Support - which they don't use for anything else - and close tickets, they are sales people - they don't do this, they forget. It would be much better if on the Sell side the sales person could see the Zendesk Support ticket associated with the "Contact Sell" event from support at all stages i.e. Open and Closed. Other than that - the integration is great.