Print Ticket History

I tried this app on the recommendation of Zendesk because natively, we cannot hide internal comments from exported tickets. This app does provide the option to skip internal comments (this has to be set at app setting level, not at the time of printing, but that's not a big problem). The search to include tickets allows name or email (I assume of the requester but this was unclear). It also suggests you can separate names by comma to widen the search but I found it actually condensed it, though not sure how exactly. However, the biggest problem is that while it does a good job of hiding internal comments, it shows events, such as tags changing, trigger names, etc, making it totally unsuitable to send the resulting PDFs to end users and meaning we had to remove the app almost as soon as we had installed it. If the search for tickets was improved (eg by Organisation) and the events were hidden too, this would be a really useful app.

Now replaced already by a native feature

When I use this app to create a PDF, all korean looks broken. I think this app should be considered for UTP-8.

This feature will be very useful if you could print a search result, a view... the serach limitation name-mail is very restrictive.

Hi, Print option is nice! However, it would be nice to also get the opportunity to download only public / internal notes. Right now it downloads all the notes made in the ticket. Best regards, Ron