Centribal Platform

During the past year, we worked with Centribal to create a bespoke help desk using omnichannel technology to provide the community with free support services during the Covid-19 pandemic. Centribal supported the masuno.app project in creating a knowledge center with more than 900+ articles and a mental health hotline integrating ChatBot, forms, SMS, email, and telephone in a seamless way. Their solution helped us reach our audience in real-time, creating a stronger connection with users by providing a more pleasant experience that removed many of the documented barriers for access to these services: including fast turnaround, access for persons in remote areas, organic and intuitive experience. We'd highly recommend Centribal to any private or public organization looking to improve their customer/user experience and advance their digital transformation goals. They're knowledgeable, professional, agile and a pleasure to work with.