WhatsApp Broadcast by Chat Inc

The app is user-friendly for CS agents, particularly for one-on-one conversations. However, there are a couple of areas for improvement regarding bulk messaging: 1. Currently, the app lacks Excel file support, restricting bulk messages to uniform attributes limited to basic information. 2. Additionally, the bulk message report only tracks message delivery status and does not provide insight into recipient replies. Enhancements in these areas would greatly enhance usability.

Chat Inc Proactive is the best WhatsApp App in Zendesk. It was easy to install, and our agents were able to get started right away. We love that it has been designed with the user in mind, making it a pleasure to work with. We tried a few other app, and this one came out on top!" - Pietro Leandro (Mister Rent, Italy)

What an exceptional app! Chat Inc Proactive sets itself apart with its impressive array of features and a seamless user experience, a rarity in comparable applications. It's evident that this app fills a significant void, delivering a proactive approach to engaging with clients in many ways possible. The level of control it provides over defining permissions and access adds a remarkable layer of customisation. Really excited for the upcoming features. Kudos to the team for creating such a standout product!

Chat Inc Proactive has been a game-changer for our team. Definitely the best interface, and agents can preview the WhatsApp template template before sending. Installation was really easy and the support has been great.