Tasks and Subtickets

Working with a team that encompasses staff members in their 50s and 60s, alongside individuals who may face perception challenges, such as being labeled as lazy, presents unique dynamics. Many team members encounter difficulties with technology or anything outside their comfort zone. In such scenarios, task completion is more assured when processes occur automatically with minimal input from agents. The Tasks and Subtickets App plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail. This enhancement significantly raised our integrity and transparency between agents and end users, fostering smoother operations and improved outcomes. Don't just get the one app. I highly recommend the Supersuite for all Sweethawk Apps.

This app is great! I use it to help my team avoid remembering many tedious steps for certain processes. We also create child tickets with a quick click. Their support team is also very helpful and understanding. I frequently try to push the limits of the intended uses of tools and they are always open to helping me to use this app to achieve my more complicated goals.

Very nice and useful app, especially when admins can combine with use of triggers , it can do miracles.

Absolutely essential app.. continual improvements... Excellent stuff. :)

Great app, very flexible and customizable