ROCA

We’ve been working as Zendesk consultants for a decade now and we love what we do.

A few reasons to work with us:

• You are no longer worried about if Zendesk was the right choice
• You are looking at reports and understand how your business is doing
• You are getting traction for your business
• You can easily communicate with a team of experts if you need any workflow updates for CS/CX
• You have time to focus on important things in your business
• You don't have to hire that many new people because we give your existing team the tools they need to be efficient
• Find your niche

We help enterprise companies deliver memorable Customer Experiences and I’m very grateful to have the opportunity to do so.

Get the "8 Secret Tips To Help You Optimise Your Zendesk" FREE Ebook here

Get the "10 Processes To Automate in Zendesk Ebook here

FREE 12h onboarding course with Zendesk methodology implemented by Zendesk for 1000+ projects here

If you are an existing user - We recommend starting out with an Account Healthcheck. This is how one would lood like. With it, and along with your scope of work, we will be able to determine the level of effort I need to put into your project. As a bonus, I will point out some easy fixes to improve your processes. On me. If you bring it up, I will do it for free.

If you're only starting out with Zendesk, I would like to know: 1. What is your business goal for using Zenedesk? 2. How would a successful implementation look like? 3. What did you do in the past? 4. How did you get here?

After a scoping call, I can translate your flows into Zendesk features and determine the level of effort for your project.

We’ve built 50 apps for private and public accounts. I don’t work alone, I have a team of talented developers I work with. Depending on the app requirements and/or the technical specs of your data, I find the badass solution for you. See the apps I've uploaded below.

We also do Zendesk Sunshine - the new data sorting feature. Check out my app.

We love customizing Guide experiences. This is hands on combining all of my experience - UX meets CX. If you need a sleek navigation and tips on how to deflect tickets, I have a lot of suggestions you could use. Book a call with me and I’ll share some tips and tricks for free. My portfolio here.

Reporting - Visualizing your data is key when seeing if your KPIs work, how your agents are performing, and where you need to improve. I cannot stress enough how important Zendesk Explore is for your Customer Satisfaction.

Check out my website for use cases and more CS googies.