Zendesk has announced the winners of the 2024 Partner of the Year Awards. These awards recognize both Tech Alliance and Go-To-Market Partners that have demonstrated exceptional dedication to customer success, growth, and innovation over the past year.
This initiative underscores Zendesk’s commitment to strengthening the entire ecosystem. The awards serve as a platform to express gratitude and appreciation to those partners who have played a vital role in expanding Zendesk’s reach and enhancing its presence across all markets.
“We are thrilled to recognize our Partners who have demonstrated exceptional commitment and innovation to our Zendesk ecosystem, driving our industry leadership in customer experience forward,” said Carrie Francey, SVP Global Partner Sales.
During the selection process, Partners are assessed based on their achievements across a multitude of areas including sales performance, innovation and delivering exceptional customer experiences.
The 2024 Zendesk Partner of the Year Award winners are:
Bookings Champion of the Year
Rewarding Partners with the highest aggregate value of Partner Sourced Bookings
- Envoy, North America
- Zxperience, Latin America
- eclect, Inc., APAC
- Route 101, Europe, Middle East & Africa
Commitment to Excellence Partner of the Year
Awarded to Partners who have shown their commitment to Zendesk across sales, marketing, enablement, whilst driving significant Partner-Sourced Bookings throughout 2024
- LaPlante Management, North America
- BCR.CX, Latin America
- SuccessCX, APAC
- Premium Plus, Europe, Middle East & Africa
New Partner of the Year
Recognizes the efforts of a Partner onboarded within 2024 and showed significant short term impact
- AktieNow, North America
- ITTI, Latin America
- Bricom, APAC
- Onecom, Europe, Middle East & Africa
Innovation Partner of the Year
Awarded to the GTM Partner that demonstrated the most innovative use case to solve a unique customer challenge based on industry expertise and/or the adoption of new Products
- OpenMethods, North America
- Zenital, Latin America
- Nautilus, APAC
- Appamondo, Europe, Middle East & Africa
Tech Partner of the Year for Required Customer Integrations
Awarded to Tech Alliances Partners for with the most required integrations to drive customer success by segment
- Aircall for our Small and Medium segment
- SweetHawk for our Commercial and Mid-Market segments
- Salto for our Enterprise segment
Tech Partner of the Year for Customer Adoption
Awarded to the Tech Alliance Partner with the largest percentage increase in customer installs year over year
- Geckoboard
Tech Partner of the Year for Best Collaboration
Awarded to Tech Alliance Partner that has consistently shown effective and efficient cross-functional collaboration between Zendesk teams internally that has resulted in tremendous customer success
- AWS
“Our partners’ dedication and innovative spirit not only drives their success but also enhances the value we bring to our joint customers at Zendesk. Together, we are creating exceptional experiences and shaping the future of customer service,” said Tim Marsden, Senior Director of Technology Alliances. “As we look to the future, the growth of our partner ecosystem stands as a testament to the power of collaboration and joint innovation on the Zendesk platform. I am confident that our journey ahead will be marked by continued value creation and success for our customers and partners.”
Learn more about the Zendesk Partner ecosystem here.