Customer service email management software

Great customer support is not just about the tools you use. It’s about the relationships you have with your customers. And ineffective email management can ruin those relationships in an instant.

Zendesk's help desk software streamlines customer support with time-saving tools like triggers and automations so your business can continue to build relationships with customers without the fear of mismanaged information getting in the way.

Zendesk email management software is intuitive. It was specifically built with the experience of customer service and support desk agents in mind. Our dynamic request forms give employees the right customer context without delay, so they are armed with all the information they need to provide truly personalized support. When it comes to improving relationships between businesses and their customers, we know context is key.

Zendesk enables your chat agents to respond quickly—and without sounding like a robot. Pre-defined responses, called macros, automatically solve common problems faster by issuing a pre-planned response. With Zendesk, support agents can create and share their own macros in order to quickly respond with a standard reply to recurring customer inquiries. This saves your support team time and enables them to communicate with more customers at once.

Zendesk provides you and your support team with the tools they need to save time, communicate, and collaborate with each other, including:

• Custom views which let agents see their queue based on ticket status, assignee, group, or other conditions
• Built-in SLAs for specific tickets that measure to the minute so they can keep an eye on status—and never miss a deadline
• Native mobile apps enable agents to respond to customer requests—even when they’re away from their desk.
  Zendesk email management software frees your team to connect with your customers without sweating the small stuff